FAQs

The brands we work with are all committed to being ethical, sustainable, natural and organic. They put humans before profit, and we trust that their products are kind to your body and to the planet.

We have a rigorous vetting process so that everything is curated to be sustainable and non-toxic.

Our products have all been carefully curated to exclude these commonly found toxic ingredients: phthalates, parabens, PFAS, BPAs, triclocarban, triclosan, chlorine bleach/dioxins

We work with the brands on our platform to prioritise sustainable packaging. That means our all brands' packaging is compostable and/or biodegradable, or fully recyclable.

Your Unfabled order will arrive in a lovely cardboard box. No plastics from us, please and thank you.

Products for your personal care, and especially menstrual care, are getting up close and personal with your most intimate self. That’s why we believe that only the best quality will do. No nasty chemicals, toxins, bleach, microplastics. Your body is a temple, and our offerings come with a promise of unwavering regal quality.

We were stunned when we started to learn some of the facts around mainstream period products. Here are a few: typical menstrual pads contain up to 90% plastic. A box of pads contains as much plastic as 5 plastic bags. 2 billion period products are flushed down British toilets each year. Menstrual products are the 5th most common products found on European beaches. Single-use tampon applicators can take 500 years to break down.

We don’t know much, but one thing we do know is that the next time we find ourselves on a sunny European beach, we’d prefer not to be face down next to a plastic tampon applicator. And we have a hunch that the next 25 generations won’t either.

All UK orders are sent via Royal Mail or DPD. 

Standard shipping takes 2-4 days after despatch.

Speedy shipping takes 1-2 days after despatch.

Orders are despatched daily and delivery times are based on orders placed before 1:30 p.m. GMT. Business days are Monday-Saturday, excluding UK Bank Holidays. 

Absolutely! Unfabled Online Doctor is powered by Evaro, a private digital healthcare provider regulated by the General Pharmaceutical Council (GPhC). Evaro operates within the same legal frameworks and regulations as the NHS. Our dedicated team has already supported over 300,000 patients.

Yes, the healthcare professionals at Evaro are highly qualified and experienced. They are registered with the GPhC and undergo rigorous screening and continued training to ensure their expertise and commitment to providing high-quality care.

Your personal information is treated with the utmost confidentiality. We adhere to strict data protection policies and utilize secure technology to safeguard your privacy. Rest assured that your information is handled with care.

We only work with reputable and regulated pharmaceutical suppliers. The medications we issue are the same as those you would receive from your local brick-and-mortar NHS pharmacy. All medications are checked against the False Medication Directory prior to dispensing, ensuring safety and authenticity. In some cases, medication packs may be split to provide a smaller number of tablets, reducing the cost to the patient.

Once your treatment is approved, we strive to deliver your medication within the timeframe of your chosen delivery method. We offer guaranteed next-day delivery, tracked 24 services (taking 1-2 days), and tracked 48 services (taking 2-5 days). Delivery times may vary based on your location, but we prioritize efficient delivery.

Unfabled Online Doctor is designed to provide convenient access to non-emergency healthcare services. In emergency situations, it is crucial to contact emergency services or visit your nearest healthcare facility for immediate assistance.

Unfabled Online Doctor focuses on initial consultations and prescribing treatments. If you have follow-up questions or queries, please feel free to contact our team athello@evaro.com, and we will connect you with the appropriate person who can assist you.

This service operates on a self-pay basis. We aim to provide affordable healthcare services without the complexity of third-party billing. Our pricing is transparent and designed to offer accessible care to as many people as possible.

While we treat a wide range of conditions, it's possible that some conditions may not be listed. If you can't find your specific condition, please reach out to our support team athello@evaro.com, and they will do their best to assist you with personalized guidance and recommendations.